Newcastle Conference Equipment & Security Solutions - FAQ

Before you contact us, please click here to utilise our FAQ page. We may have already answered your questions.

Q  What type of equipment am I able to hire?

A  Newcastle Conference Equipment & Security Solutions is able to supply all your conference needs from Flip Charts to Super Bright Data Projectors, Projection Screens, Laptops, & High Resolution Plasma Screen Tv’s.  We also have package deals which can be tailored to suit your conference or event. To view our Package Deals please click here.

Q  Do I get a discount the more days I hire the equipment?

A  Yes you do. After the first day we give you a pro rata discount.  Rent for 4 days  and the fifth day is free.

Q  Do you deliver and set up the equipment and if so is there a delivery charge?

 A  Yes we do deliver to your venue or you may also pick up the equipment from our office if that is more convenient. We will set up the equipment and show you how to use the equipment.  A delivery and or set up charge may apply depending on your equipment requirements and location of delivery and installation.

 
Q  Do you have video conferencing facilities?

 A  Newcastle Conference Equipment & Security Solutions is located in New South Wales, Australia.  We have a fully equipped 18 seat boardroom at our offices in Maryville which can be used for 1 delegate to 18.  We also offer full audio visual recording of your Video Conference on a DVD.  If you’re not able to come into our offices we also have Off Site Video Conferencing facilities available.  Please call 1300 888 340 to discuss further.

Q  What kind of audio and video quality will I receive in Video Conferencing?

 A  As a general rule the higher the bandwidth used to connect the systems the better the audio and video quality. For this reason we use ISDN phone lines and run at 384KPS.  This ensures that both parties have good clear audio, there is no delay and  the picture is sharp.

Q  Do you have technicians available to help us with the set up of our equipment?

A  Yes we do. Our technicians are available to help you set up either your equipment or ours.  We can stay for the duration of your event if you require or by the hour.  We can also assist in all of the planning and requirement needs of your conference.

Q  What if the equipment breaks down during our event?

A  Call us and we will try and talk you through the problem over the phone. Otherwise we will send one of our technicians immediately to your event and either fix the problem or replace the equipment with minimal disruption to your event.

Q  What hours are you available?

A  We are able to work 24 hours a day, 7 days  a week.  You tell us where and when you need us to be and we will be there to assist you. 

If any of your questions have not been answered, please click here to email us. Alternatively, ring us on 1300 888 340.

Newcastle Conference Equipment & Security Solutions is here to to help!